Paradise Garden. Customer Service: 800-490-7789
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Customer Service: 800-490-7789

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Purchasing Information

Our Guarantee

Your satisfaction is our #1 priority. If you are not 100% satisfied with an item you receive from Paradise Garden, we will either replace the item (if it is still in season and we are not sold out) or credit your Paradise Garden account, whichever you prefer.

For product replacement or credit please use our contact form, or send email. Our customer service number is 1-800-490-7789.

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Secure Shopping

Our store uses the leading Internet security protocol, called Secure Sockets Layer (SSL), to transmit sensitive data like your address and credit card number.

Some consumers are concerned about the security of personal information, especially card card information, when making purchases over the Internet.

Believe it or not, the Internet, with SSL security, is really safer for credit card transactions then normal in-store or over-the-telephone transactions. Every time you give your credit card to an underpaid gas station attendant, minimum wage store clerk, or even a clerk at a posh hotel, you risk them taking the slips and selling them to someone who knows how to use other people's credit card information. When you give your credit card number over the phone to make a catalog purchase how much control do you have over who has access to your information?

Most of us use credit cards anyway. The reason is that thefts after these kinds of sales happen rarely; and even when they do, the credit card company cannot hold you responsible for more than $50, assuming that you report the losses as soon as you find out about them. Having someone do this to you is no fun, but most of us take that risk everyday.

The good news is that stealing a credit card number is very difficult on the Internet today when a 'secure server' is employed. If you order goods on the Internet from merchants who use secure servers (like we do), it is much less likely that your credit card number will get misused. Your browser software and our secure server work together to scramble your credit card information while it goes from your computer to ours. With this kind of scrambling (called 'encryption'), even if someone saw the message going from you to us, he or she would have to spend hundreds or thousands of dollars to figure out your credit card number. While not impossible, it is difficult for someone even to watch the stream of bits going between our computers. Even if they do this and do it undetected, then they have to spend a lot of time unscrambling your credit card number. It's much easier to just go and pay someone who has access to a pile of paper credit card slips (and they get access to your signature, which they don't get from the Internet).

No system is perfect, but encryption makes secure online shopping much, much safer than most of the ways you use your credit card. If you are still concerned about using your credit card over the Internet, by all means, email or fax us with your phone number and we'll call you back, at a time that is convenient for you, to take your order. You may contact Paradise Garden via our contact form, at 1-800-490-7789 or send email.

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Payment Methods

We accept MasterCard, Visa, Discover, and American Express.

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Shipping

We can currently ship to U.S. addresses only. Due to extended shipping times and other restrictions, we can only ship daylilies and peonies to Alaska and Hawaii.

Plants are available during different seasons. You may place an order for any plant at any time, and we will hold the order for the upcoming season.

Category Shipping Season Shipping Price Group
Canna April-May $0.95 per item A
Caladiums March-June $0.95 per item A
Calla Lilies March-June $0.95 per item A
Clematis April-October $1.95 per plant B
Perennials, Grasses April-June
September-October
$1.95 per plant C
Grasses April-October $1.95 per plant C
Dahlias March-June $0.95 per item A
Daylilies March-October $0.95 per plant C
Fall Bulbs September-mid November $0.95 per item D
Fruits March-October $2.85 for 1 gallon container G
Gladioli March-May $0.95 per item A
Hosta March-October $0.95 per plant C
Iris July-October $0.95 per plant E
Lilium March-June, September-mid November $0.95 per item A,D
Peonies and Tree Peonies September-November $0.95 per plant F
Shrubs March-October $2.85 for 1 gallon container, $4.75 for 3 gallon container G
Specialty Bulbs March-June, September-mid November $0.95 per item A,D

Shipping and handling costs are $9.95 plus a per-item price shown above ($29.90 for Alaska and Hawaii).

We ship most items using FedEx. Please provide a street address in the 'Ship To' box on your order form since FedEx will not deliver to P.O. boxes.

Many of our different plant categories are shipped by separate suppliers and at different times of the year. Because of this, if you order from more than one of the groups above, we will add $3.95 for each additional group.

If a plant is in season, it will be shipped about two weeks after we receive your order. Many of our plants are field grown and require quite a bit of work to get ready for shipping once your order is received. If you've placed your order before or after planting season for your climate, we will hold the order and ship it at the ideal planting time for you.

If you have specific shipping requirements or target delivery dates, please let us know using the comment box in the shopping cart. Although we can't guarantee a specific shipping date, we'll do our best to meet your requests.

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Taxes

Sales tax will not be charged on plant items. Tennessee sales tax of 9.25% will apply to non-plant items.

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SeedPoints

Paradise Garden has a Customer Rewards program called SeedPoints. You'll receive SeedPoints every time you make a purchase at Paradise Garden. When you order $10 or more from our store, your SeedPoints are automatically used to reduce the cost of your purchase. 100 SeedPoints equals $1.00.

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